How virtual check-ins work
Virtual check-ins are for existing patients, and they run through our patient portal app, APPatient by Modernizing Medicine. You choose a provider, show us where the concern is with two photos, and answer a few questions about it. A provider reviews your photos and history, then messages you in the app with recommendations or prescriptions as needed.
Three steps get you there. If you have logged in to the patient portal before, start at step 2.
A visit fee applies to each virtual check-in.
Step 1
Activate your patient portal
- Our staff activate your portal for you. You will get an email with your portal username and the practice URL.
- In that email, select Activate Account.
- On the portal website, confirm it is you with your date of birth and last name, then select Verify Information.
The practice URL is coastalfamilyderm.ema.md. If the activation email has not arrived, call us at (805) 544-5567 and we will help.
Step 2
Get the APPatient app
APPatient is the patient app from Modernizing Medicine, the company behind our patient portal.
- When the app asks to send you notifications, select Allow. We reply to you in the app, so this is how you hear back.
- Log in with the practice URL coastalfamilyderm.ema.md and the same username and password you use for the patient portal.
Step 3
Request a virtual check-in
Before you start, check that your medications, pharmacy and allergies are up to date in the app.
- From the home screen, select Request Visit, then Virtual Check-in.
- Choose a provider and the reason for your visit.
- Touch the body map to show where the concern is, then add two photos: one up close and one from farther away.
- Answer the questions about how the concern started and how it has changed. If a question does not apply to you, select Next.
- Confirm whether the medication list we have for you is up to date.
- Review your visit details and photos, select Next, then select Submit.
What happens next. Our team reviews your request and, once the visit fee is paid, assigns it to a provider. Your provider reviews your case and messages you in the app with recommendations or prescriptions as needed. Keep notifications on so you see the reply.
Not a patient yet?
Virtual check-ins are for existing patients. To become a patient, or if you would rather see us in person, request an appointment or call us at (805) 544-5567.